{"xsrfToken":"ba88d5fd0f15a8a7c3d2024cf66566fabbfdea5f_lout","branding":{"id":"4","key":"sup","name":"Customer Success","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4b840435-b400-44da-ad5d-b47ae97f2213/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTQxNTA5Ni0xNGMyLTRkM2MtODMxZC1iYjgzYzc0ZjE4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiODQwNDM1LWI0MDAtNDRkYS1hZDVkLWI0N2FlOTdmMjIxMyI6WyJyZWFkIl19LCJleHAiOjE3NDQzODAzOTgsIm5iZiI6MTc0NDM3OTc5OH0.Xd3NEiQ0ZADgiU9cd_bFblELSzu3XmF9jDGPsVNLxfw&client=ba415096-14c2-4d3c-831d-bb83c74f1842&mode=fit","logoId":"4b840435-b400-44da-ad5d-b47ae97f2213","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PortlandLabs Help Center","sharedPortalName":"PortlandLabs Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the PortlandLabs Help Center","sharedPortalName":"PortlandLabs Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sup","projectId":10127,"serviceDeskId":4,"name":"Customer Success","description":"<p>Welcome! You can raise a request for Customer Success using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"46","name":"Code of Conduct Report","descriptionHtml":"","callToAction":"Code of Conduct Report","introHtml":"","icon":10570,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[9],"key":""},{"id":"43","name":"Domain Request","descriptionHtml":"<p>Please make sure you include your project name and current URL in your request, along with the domain name you'd like to add.</p>","callToAction":"Domain Request","introHtml":"<p>Park or register a site.custom domain name for your web</p>","icon":10479,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[9],"key":""},{"id":"35","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10556,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[9],"key":""},{"id":"45","name":"Marketplace Support","descriptionHtml":"<p>Please explain your Marketplace or add-on / theme support issue and we will reach out to you shortly. Thank you.</p>","callToAction":"Marketplace Support","introHtml":"<p>Questions about the Concrete CMS Marketplace</p>","icon":10562,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[9],"key":""},{"id":"50","name":"Neighborhood Online Technical support","descriptionHtml":"","callToAction":"Neighborhood Online Technical support","introHtml":"<p>Need help with Neighborhood Online? Select this to request assistance.</p>","icon":10497,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[9],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10569,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[9],"key":""},{"id":"44","name":"Personal Information Deletion","descriptionHtml":"<p>Please include your email address here and we will coordinate deleting your information from our systems. Thank you.</p>","callToAction":"Personal Information Deletion","introHtml":"<p>Personal Information Deletion Request</p>","icon":10534,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[9],"key":""},{"id":"36","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10561,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[9],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10565,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[9],"key":""},{"id":"40","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10555,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[9],"key":""},{"id":"41","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10559,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[9],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10540,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[9],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10547,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[50,34,45,36,43,39,40,41,37,35,44,46]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTQxNTA5Ni0xNGMyLTRkM2MtODMxZC1iYjgzYzc0ZjE4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzODA5OTgsIm5iZiI6MTc0NDM3OTc5OH0._9nd0QXwC7IjmcGim-fo-yAZ_sMbp17gGs_iaOfVDOY","targetCollection":"upload-project-10127","endpointUrl":"https://api.media.atlassian.com","clientId":"ba415096-14c2-4d3c-831d-bb83c74f1842","tokenDurationInMins":20}},"reqCreate":{"id":45,"projectId":10127,"form":{"name":"Marketplace Support","descriptionHtml":"<p>Please explain your Marketplace or add-on / theme support issue and we will reach out to you shortly. Thank you.</p>","callToAction":"Marketplace Support","intro":"<p>Questions about the Concrete CMS Marketplace</p>","instructions":"<p>Please explain your Marketplace or add-on / theme support issue and we will reach out to you shortly. Thank you.</p>","icon":10562,"iconUrl":"https://portlandlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/45","calendarParams":{"firstDay":0,"date":"2025-04-11T06:56:38-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTQxNTA5Ni0xNGMyLTRkM2MtODMxZC1iYjgzYzc0ZjE4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzODA5OTgsIm5iZiI6MTc0NDM3OTc5OH0._9nd0QXwC7IjmcGim-fo-yAZ_sMbp17gGs_iaOfVDOY","targetCollection":"upload-project-10127","endpointUrl":"https://api.media.atlassian.com","clientId":"ba415096-14c2-4d3c-831d-bb83c74f1842","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=portlandlabs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ba88d5fd0f15a8a7c3d2024cf66566fabbfdea5f_lout","baseUrl":"https://portlandlabs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://portlandlabs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ba415096-14c2-4d3c-831d-bb83c74f1842","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"afadf79cf434400985525253af21556e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}